Support
Need help with Waythread? We’re here to help with account access, safety reports, privacy requests and technical problems.
Email us at waythreadapp@gmail.com. Please include a clear description of the problem and, if relevant, your Waythread username. Never send your password, verification code, access token or other secret information.
Account and sign-in help
- For verification or sign-in problems, request a new code and make sure you are checking the inbox for the same email address used in Waythread.
- For password changes, use the current password and complete the verification step shown in the app.
- If you think someone has accessed your account, change your password, sign out of other sessions where available, and contact support immediately.
Report content or a user
Use the in-app report option for content or behaviour that breaches the Community Guidelines. Include enough detail for us to investigate, but do not include unnecessary personal information.
You can block a user from their profile or conversation. If there is an immediate risk of harm or a criminal emergency, contact the appropriate emergency service first.
Privacy and account deletion
Read the Privacy Policy to understand how Waythread handles information. You can request account deletion through the app. For a privacy request or if you cannot access the app, email waythreadapp@gmail.com with the subject “Privacy request”. We may need to verify your identity before acting.
Bug reports and feedback
For a bug report, tell us what you expected, what happened, the steps that reproduce it, and the device and iOS version you were using. Screenshots are helpful, but remove passwords, verification codes, private messages and other sensitive information first.
For TestFlight feedback, use the TestFlight feedback option when available and include the build number shown in the app.